Local leaders, tenants call for revamped NYCHA tracking systemPosted: Updated:
Local leaders and tenants are calling on the city to provide a revamped tracking system for the New York City Housing Authority.
Isabella Lee, Tenant Association president of the Whitney Houses for the last 13 years, says she's sick of her service requests being ignored. Along with Brooklyn Borough President Eric Adams and other NYCHA leaders, she's been asking since last year for a new tracking system that would show how NYCHA spends its time and money, including real-time maps of repair progress and complaint statuses.
Former NYPD Chief Louis Anemone was also on hand to explain why a system like CompStat, the statistics-reporting and performance-management system used by the police department for the last 25 years, could work for NYCHA.
"It forces them to become transparent and it forces them to respond to the community that they serve," he said.
Community members say scaffolding has been seen around the Whitney Houses since 2016 and that there have been no answers as to when it's going away.
"We agree that NYCHA needs a more transparent, streamlined process for managing repairs and response," a NYCHA spokesperson said in a statement. "Our new leadership has already begun working on implementing a new program for NYCHA, which we look forward to announcing soon."