Jaguar
Land Rover of North America will pay $26,500 for the company’s failure to
comply with Connecticut’s Lemon Law, according to state Attorney General
William Tong.
Lemon
Law, or Connecticut’s Automobile Warranty statute, helps owners of defective
vehicles under 2 years old or with fewer than 24,000 miles. It
provides a low-cost arbitration process to resolve disputes between vehicle
owners and manufacturers.
A
Connecticut consumer who purchased a Range Rover Velar S says the
vehicle suffered from a coolant pump failure, as well as a faulty infotainment
touch screen, which blacked out at times and caused the running lights and rear
camera to malfunction. The customer filed a Lemon Law complaint and found he
was entitled to a full refund within 30 days. Jaguar Land Rover did not comply
until well past the 30 days.
“Jaguar
Land Rover sold this consumer a lemon, riddled with multiple failures from the
start. Connecticut’s Lemon Law helps vehicle owners resolve disputes over these
kinds of defective car purchases with no lawyer needed. This consumer filed a
complaint and Jaguar Land Rover was ordered to provide a full refund. Jaguar
dragged its feet. When a Lemon Law arbitration award is issued, those deadlines
are the law, and we will not hesitate to protect consumers against
manufacturers who ignore their obligations,” said Attorney General Tong.
This
lawsuit is under the amended Lemon Law statute that states the Department of
Consumer Protection is allowed to issue fines of up to $1,000 a day against the
manufacturers who fail to comply with the deadline.