A step into Shaquanna’s Marcy Houses apartment reveals large patches of mold along the bathroom ceiling and water bubbles across the walls – something that has kept her and her daughter in constant unrest.
She says the problem in her New York City Housing Authority apartment has been going on since 2020, and Shaquanna’s daughter, London, is living with these conditions while also suffering from asthma.
“I’m scraping walls just so she can breathe,” said Shaquanna.
Shaquanna shared 311 tickets with News 12 showing complaints that date back to 2022 – four tickets for a leak, all closed except for the most recent one from the end of July. All of the tickets for mold complaints were closed on Aug. 1.
News 12 reached out to NYCHA and staff came by the apartment on Wednesday morning. A spokesperson told News 12 that they are actively working to fix the mold problem as soon as they can, and that staff is trying to access other units in the building to trace the leak.
When asked about why those tickets were closed with the problems still open, the spokesperson did not provide a direct answer.
“We don’t get calls back,” said Shaquanna. “We shouldn’t have to live like this… there’s no way you think it’s safe for us to live here.”
If you have any issues or concerns you want News 12’s Katelynn Ulrich to look into, you can contact her via email at:
