A heated exchange between a passenger and an Uber driver was captured on the driver’s dash cam in what turned out to be a rough start to the new year.

H.M. Hassen says he didn’t mind when his passenger decided to change her drop-off location five minutes into the trip. It was after she canceled the trip mid-ride that sparked the standoff.

He told News 12 that she refused to get out of his car, but eventually left after 45 minutes.

“You see it so many times…It's happening to so many drivers,” says Hassen, who started with Uber nine months ago after his father got sick.

He says difficult, unruly and aggressive passengers are just some of the problems Uber drivers face daily in the ride-sharing industry. According to Hassen, the new Uber carpool feature has been causing drivers headaches, saying passengers don’t know that the company is in charge of those meeting zones, not the drivers.

Uber told News 12 that it is refunding Hassen $30 that is owed to him from the incident. It is also urging passengers to double check license plates and driver’s names to make sure they are getting into the right car.