New policy guarantees NYPD will follow up with customers who call 311
A new policy guarantees that the NYPD will follow up with customers who call 311 with quality-of-life complaints. Under the new rule, residents who call 311 can get a call from police within 24 hours
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Sep 5, 2014, 1:56 AM
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Updated 3,852 days ago
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A new policy guarantees that the NYPD will follow up with customers who call 311 with quality-of-life complaints.
Under the new rule, residents who call 311 can get a call from police within 24 hours during the week, asking if the issue was taken care of to their satisfaction.
An NYPD order last month called monitoring complaints "vital" to improving community relations.
People who continue to call and complain could also expect a personal visit from an officer.
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