Riders got their first taste over the weekend of reduced L train service as construction crews work on the Canarsie tunnel.
Trains are running every 20 minutes between Bedford Avenue and Eighth Avenue in Manhattan on nights and weekends.
The MTA says it all went smoothly, with good crowd control and smooth alternate service. But riders who spoke with News 12 thought otherwise, with some saying they noticed crowded platforms and confusion among passengers.
The MTA president said in a statement that reads in part, "We will continue to refine the plan in coming days, but for now, I am very proud of my team and our NYPD partners for their highly professional job so far and I'm grateful to New Yorkers for their patience and good humor while they got used to the revised service."
While the train is running with a longer wait time, some say it was so unbearable that they ended up finding a different way to get to their destination, like an Uber.
The transit authority is advising riders to take the J and M lines as well as the M14 bus. The project is expected to last until 2020.